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Frequently Asked Questions
For Shoppers
Frequently Asked Questions for Shoppers
How can I communicate with the traveler?
How long can I keep the product in my cart?
How many products can I order in one go?
How frequently can I order the same product?
Can I make changes to my order?
How does the order process work?
What should I do when matched with someone?
How long will it take for my ordered product to arrive?
How can I cancel my order?
Under what conditions can I receive a refund?
Can I cancel my order after the product is purchased by the traveller?
What happens if the traveler wants to cancel the order after receiving the product?
How to Cancel an Undelivered Order?
How to Receive a Refund for an Undelivered Order?
How Can I Confirm Delivery of My Product?