Frequently Asked Questions

Delivery

Questions about receving your order and shipping tracking

What should the buyer do upon receiving the product?

How should the traveler package the product when shipping it?

How does shipment tracking work?

Who pays for the shipping fee?

How is the volume of the cargo calculated and what are the fees?

What happens if I forget to take photos of the item before shipping it?

How many days does it take for my item to arrive after it enters the country?

What are the delivery options for the product?